We are looking for a Technical Support Representative (QC Microbiology) to provide exceptional technical support assistance in order to support lab instruments and software used within the Pharmaceutical, Medical-Device, Biotechnology industries.
You will be responsible for delivering excellent customer service, promoting products, and ensuring high-quality technical support. This is an exciting opportunity for an individual who enjoys working in the field, collaborating with different departments to enhance customer satisfaction.
Key Responsibilities:
* Provide on-site technical support at customer premises.
* Respond to technical enquiries via telephone and email.
* Install, validate, and calibrate customer instrumentation.
* Demonstrate and support various software products.
* Assist customers with technical information and troubleshooting.
* Travel nationally as required.
* Maintain and improve procedures within the ISO 9001 Quality Management System.
* Adhere to Good Manufacturing Practice (GMP) guidelines.
* Organize calibration and maintenance of equipment.
* Follow health and safety procedures at all times.
Key Competencies:
* All instruments fall under the spectrophotometer category so experience working with or calibrating this type of equipment is required.
* Ideally someone with experience working with sensitive lab equipment.
* A solid understanding of Good Laboratory Practices (GLP) and pipetting is the most important requirement.
* Strong technical skills and product expertise.
* Excellent customer service and interpersonal abilities.
* Effective problem-solving and troubleshooting skills.
* High attention to quality and accuracy.
* Strong sense of urgency and ability to meet deadlines.
* Ability to inform and educate customers effectively.
* A full drivers license is a must
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