Overview
Cork, Ireland | Customer Service and Business Data Technician. This role is with RWS Group.
Are you detail-oriented, analytical, and fluent in English? If you enjoy supporting users while working with data to identify patterns and ensure accuracy, this could be the job for you.
Responsibilities
* Provide support to general users of the maps app via email
* Troubleshoot and, if required, escalate issues
* Handle business queries in accordance with company policies
* Evaluate data quality through web-based research and phone calls
* Apply critical thinking to identify high-level trends
* Identify root causes of trending issues via web research
* Create analytical reports
Qualifications and Requirements
* Be eligible to work in Ireland
* Native speaker fluency in English, both verbal and written
* Willing to work on a full-time basis under a hybrid modality in Cork, Ireland
Ideal Candidate
* Detail-oriented, analytical, and passionate about solving problems
* Passionate about IT and familiar with iOS and macOS
* Able to work with large datasets, identify patterns and trends, and draw conclusions to recommend actions
* Comfortable with placing outbound calls
* Comfortable working independently and in cross-functional teams
Nice-to-have / Additional Information
* Experience with spreadsheets
* Experience with database systems
* Customer support experience in a technical environment
* Familiarity with basic GIS concepts and web-based map applications
* Experience in data analysis and with social media sites
* University Degree in Business Analysis or equivalent
Job Details
* Specified Purpose Contract with possibility of extension (6-month probation)
* Full-time position under a hybrid modality in Cork, Ireland
* Day shift from Monday to Friday
Benefits
* Birthday leave
* 10% discount on specific Company Healthcare Insurance
* 10–15% discount on annual gym membership
* 50% of shuttle costs covered by RWS
* Bike to Work scheme
If you are interested and fulfill the requirements, please hit "Apply" and complete your application. We look forward to hearing from you. Thank you!
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