Job Title: Key Responsibilities include managing customer service telephone and walk-in enquiries, qualifying service needs, and establishing understanding with customers.
Key Responsibilities:
* Manage customer service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
Required Skills and Qualifications:
* A valid driving licence.
* Excellent communication and customer service skills.
* Ability to manage multiple tasks and priorities effectively.
About the Role: This position involves working closely with a team and managing customer relationships. A comprehensive training program will be provided to develop skills and knowledge in aftersales.
Benefits: The company values diversity and promotes equal opportunities for all employees. A positive reputation for providing excellent career paths and competitive salaries is offered.