An exciting opportunity has opened up for a passionate and committed individual to step into the role ofNight Operations Manager at Castleknock Hotel.We're looking for someone who loves providing excellent guest services, values teamwork and collaboration, and has the ability to take command and lead with confidence. This is the perfect opportunity to join and lead a nights team that works as one, supports each other, and makes a real difference every night.The role:Manage and be accountable for all Night time operations of the hotelWork in conjunction with Heads of Department to ensure the smooth and efficient running of their departments in their absenceLeading, Coaching and monitoring the nights teams in each area of the HotelHotel securityReception duties including answering guest requests and telephone enquiries.Responsible for fire and health & safety during the night, ensuring fire walks are carried out & recordedDelivering excellent customer service, ensuring every guest experience is to the highest standard of care, professionalism and friendlinessAssisting the F&B team to serve late drinks & set up for the breakfast shiftProviding efficient room service for guestsCompleting night audit, printing night reports and cashing up night bar tillBuilding and maintaining effective relationships with guests, anticipating their needs where possibleManaging the lobby and entrance during the nightEnsuring public areas are cleaned & left ready for business the following day.Promoting and encouraging a respectful and inclusive environment where everyone feels valued, for the team and for our guestsLive by our core values in every interactionRespond to challenges with calm, confidence, and careBe the go-to person for decision-making and problem-solving overnightEnsure that clear and concise communication flows to and from the nights team to complete the 24 hours of operations in the HotelTo be responsible for the operations of the F&B and C&B departments during the night and assisting the teams with any issues.To be the point of contact for event organisers during the night.To ensure all front of house areas in C&B and F&B are clean, tidy and set for following morningThe ideal person for this role:Will have worked as a Night Manager in a Hotel for a minimum of 3 yearsHas proven ability to deal with challenging situations in a professional but firm manner ensuring that the Safety of all parties is prioritised at all timesIs confident in making decisions on the spot and managing changing priorities, while taking accountability for these actionsHas strong knowledge of Opera, Micros and Alkimii systemsHas fluent spoken and written English with excellent communication skillsThe ability to engage confidently with guests to ensure that excellent customer services standards are maintained at all timesBenefitsTraining & Development to support career progressionFree cark parkingOn duty mealsAnnual staff parties and recognition daysUniformEmployee discounts in Castleknock hotel and throughout FBD Hotels and ResortsEmployee Recognition Rewards PointsManager of the awardsBecome part of an engaged, motivated, happy teamAll applicants should have a valid work permit to work in Ireland full time.**Applicants must be available to start in mid September