Join the Team at Crover HouseAt Crover House, we pride ourselves on delivering warm, memorable hospitality in a stunning lakeside setting. We are currently seeking a professional, friendly, and motivated Receptionist to become a valued part of our Front Office team.Key Responsibilities:Welcome all guests with a warm and professional manner, ensuring a smooth and positive check-in/check-out experienceManage telephone and in-person enquiries efficiently and professionallyTake and confirm reservations via phone, email, and booking platformsPerform accurate data entry of reservations and guest informationReview daily and weekly arrivals and reservation lists to ensure accuracyRespond to guest requests, complaints, and feedback promptly, professionally, and with a solution-focused approachPromote in-house facilities and local attractions, enhancing the guest experienceUphold high standards of customer service and presentation at all timesEnsure the security and proper handling of guest keys and confidential informationWork closely with other departments to ensure seamless communication and guest satisfactionRequirements:Minimum of 12 months' experience in a similar hotel receptionist roleStrong communication skills, both verbal and writtenHigh attention to detail and ability to multitask in a fast-paced environmentA positive, can-do attitude with a genuine interest in hospitalityFormal training in hospitality or front office management is desirableProficient in reservation systems is an advantageMust be flexible with working hours, including weekends, early mornings, and late eveningsBenefits:On-site parkingJob Type: Part-timeBenefits:On-site parkingWork Location: In person