Job Description The Property Located on Merrion Road in the upmarket area of Dublin 4, our historic Victorian building is a luxury all-suite hotel.
This luxury property is ideal for the longer staying guest, and consists of 49 contemporary studio, one and two bedroom suites with fitted kitchens, blissful bedrooms and stylish bathrooms and has a superb location next to the RDS and the Aviva Stadium.
The Role We are looking for an experienced, energetic, and dynamic candidate for this role.
Based in PREMIER SUITES Ballsbridge, the candidate will be responsible for handling reception and reservations procedures for the property.
As part of a small, close-knit team, this role requires flexibility and a hands-on approach—everyone gets involved across all departments to ensure smooth operations and exceptional guest experiences.
Must be a team player with the ability to multi-task, be standards-driven and detail-oriented, with the desire to progress within the hospitality industry.
Duties will include: To cheerfully greet everybody entering the hotel.
To check in and out guests in a friendly manner.
To deal with guest queries and requests, act as an information source; provide details of local places of interest and activities.
To anticipate guests needs in order to enhance service quality and increase customer satisfaction.
To take ownership of guest complaints, ensuring that they are dealt with to their conclusion and notifying your manager of the situation.
To promote the hotel's customer care policy at all times.
To have a complete knowledge of the company and its various products and services.
To maximise sales opportunities for the company's hotels and services.
To be helpful to colleagues requiring assistance in carrying out their duties.
To be flexible in assisting the smooth running of the hotel.
To maintain regular and effective communication with all other departments About The Role What we are looking for: A team player with strong leadership and communication skills.
Experience in hospitality or property management is a plus.
A proactive approach to problem-solving and guest satisfaction.
Flexibility to support various aspects of the business, including on-call duties.
Why work with us?
This is an exciting opportunity to join a property that is managed by PREM Group, one of Europe's leading hotel management companies.
PREM Group provides all of its employees with opportunities to expand and develop their career.
We give employees the initiative to contribute their ideas in building a better environment for everyone.
#progresswithPREM Skills Needed About The Company Founded in ****, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties.
With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners.
The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation.
PREM Group also emphasizes sustainability, ensuring responsible practices across its operations.
Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners.
With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture PREM Group promotes a culture of collaboration, innovation, and inclusivity.
The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued.
Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential.
Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives.
At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Desired Criteria Required Criteria Closing Date Sunday 21st December, ****