Provide advanced technical support for hardware, software, and network issuesLead troubleshooting efforts and resolve escalated IT ticketsManage IT assets, system updates, and user account administrationSupport and enforce IT security policies and best practicesMentor junior support staff and coordinate daily IT operationsRequirements:IT support experienceStrong knowledge of Windows and networking, and cloud tools (e.g., O365)Experience with Active Directory, ticketing systems, and remote support toolsExcellent communication and leadership skills