Job Title: Solution Delivery Manager
Description:
The Digital Quality Solution Center is dedicated to delivering cutting-edge solutions that revolutionize Quality, Safety, and Environmental Operations. Our mission is to empower Laboratory, Quality Assurance, and Environmental Health & Safety organizations through innovative technologies and continuous improvement.
We are seeking a skilled Solution Delivery Manager to lead our digital lab solutions, collaborate with cross-functional teams, manage the solution team backlog, and provide technical support for our solutions at PGS sites.
This role requires a strong background in Lab systems, Agile methodologies, and continuous improvement practices. The ideal candidate will have excellent written and communication skills, as well as the ability to troubleshoot system issues and support configuration and integration efforts.
Key Responsibilities:
* Lead and support digital lab solutions for PQS Quality Control & Microbiology labs, including MODA.
* Collaborate with cross-functional teams to deploy vendor updates and ensure seamless device integration.
* Manage the solution team backlog and ensure alignment with customer needs and strategic goals.
* Maintain and update system SOPs and validation documentation in alignment with GxP requirements.
* Provide L4 technical support for the solution in use at PGS sites.
Qualifications:
* Bachelor's degree in Information Technology, Engineering, or related discipline.
* 5+ years of experience using Lab systems (i.e. MODA, LIMS).
* Strong understanding of Agile methodologies and continuous improvement practices.
* Familiarity with MS Office Products (i.e. MS Word, Excel, PowerPoint, Access).
About Us:
We are a patient-centric company guided by our values of courage, joy, equity, and excellence. Our breakthrough culture enables us to transform millions of lives. We believe in celebrating diversity and promoting an inclusive workforce. Join us in building a culture that empowers employees and promotes health outcomes.
],