Your missionThis is not a remote/hybrid roleWe are looking for fluent Irish speakers – applications without this essential skill cannot be considered.Job DescriptionWhat can we offer you?Expected earnings: €28,080 per year OTE (base pay plus commission for strong performance)Full-time: 40 hours per week at €13.50 per hourSchedule: Monday to Friday (occasional Saturday hours)Shifts: 8am–5pm, 9am–6pm, 11am–8pm (subject to business needs)Attractive bonus incentives: Potentially worth over €2,500 annuallyWeekly pay & monthly commissionRole OverviewJoin our dynamic team as a Customer Experience Agent, where you'll handle inbound calls from existing clients and play an important role in hitting daily team targets. You will also have opportunities to make outbound calls to existing clients, using your excellent communication skills for cross-selling and upselling.ResponsibilitiesAct as the voice of our business, delivering an exceptional customer experience in IrishWork within a high-performing team towards shared and personal targetsComplete comprehensive training to ensure a smooth transition into your roleApproach challenges with positivity and a passion for exceeding goalsMaintain high motivation, resilience, and driveDemonstrate strong listening and communication skills that reflect FMI's mission and valuesYour profileQualifications & ExperienceFluency in the Irish language (verbal and written) – essentialPrevious customer service or call centre experience – desirable, but not essentialStrong interpersonal and communication skills with the ability to handle queries confidentlyAbility to work under pressure and remain calm and professionalComfortable using IT systems, CRM tools, and handling multiple tasks simultaneouslyEligibility to work in Ireland (proof of right to work required)A proactive, resilient, and target-driven attitudeINDHPAbout usFMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years. We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.