Join RSA and make a difference every day.
Whether you are just beginning your career or looking to take the next step in your journey, RSA Insurance Ireland offers a place to be yourself, learn, develop, and contribute your ideas.
With offices in Belfast, Galway, and Dublin, we embrace hybrid work, allowing our employees to work flexibly to meet their needs, enabling excellent service to our customers. Our Dublin office is also home to our sister company, 123.ie.
At RSA and 123.ie, we empower our customers to make a difference in their lives. Our diverse workforce, representing 32 nationalities, benefits from varied perspectives, helping us solve complex problems with innovative ideas.
As part of the Intact family, we are present in North America, the UK, and Europe, with growth driven organically and through acquisitions, reaching over $21 billion in annual premiums.
We support your growth with tools, flexibility, and learning opportunities—so you can thrive with us.
If you bring your best, we promise to give you ours.
Culture and Community
RSA is a purpose-driven business — to help people, businesses, and society prosper in good times and be resilient in bad times.
We live our values: Integrity, Respect, Customer-driven, Excellence, and Generosity, fostering an open and honest workplace where all contributions are valued and respected.
Generosity guides us to help others, protect the environment, and strengthen communities through time, resources, and talent. We are committed to environmental sustainability and societal resilience against climate change.
Our annual engagement survey shows:
* 87% celebrate diversity in their teams and the wider company
* 90% feel safe to speak up and admit mistakes
* 91% feel valued and respected by leadership
* 89% thrive through our hybrid work model
Join us to make a difference every day.
Customer Claims Handler
This hybrid career opportunity in insurance offers a competitive salary, with progression upon achieving APA & CIP qualifications, alongside our employee benefits.
We are hiring for several Customer Claims Handler roles based in Galway. Positions are full-time, with options for office-based or hybrid work after training, which takes place at our Galway office in Knocknacarra.
We welcome entry-level applicants (no prior insurance experience needed) and experienced claims handlers.
Key Responsibilities:
* Review and assess claims
* Show empathy and understanding for customers
* Handle claim notifications, provide updates, and work with customers and service providers to settle claims
* Manage customer interactions courteously and efficiently
* Coordinate with service providers for investigation and evaluation of claims
* Assist senior colleagues with complex cases
* Maintain high-quality standards and seek continuous improvement
Requirements:
* Confident, enthusiastic, and professional phone manner
* Good communication skills over the phone
* Experience with Microsoft Word and Excel is desirable but not essential
Regulatory Requirements:
If this role is a "controlled function" under the Central Bank Reform Act 2010 Regulations 2011, appointment will depend on meeting Fitness & Probity standards.
RSA Insurance Ireland DAC and affiliates consider applicants regardless of race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or other protected statuses.
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