Job Role
The front of house professional is the initial point of contact for clients and visitors, representing the firm with professionalism and warmth.
* Greet clients, visitors, and colleagues in a professional, courteous, and polished manner.
* Ensure the reception area remains immaculate and welcoming at all times.
* Handle incoming calls and correspondence, directing queries appropriately.
* Coordinate meeting room bookings, refreshments, and conference facilities to ensure seamless events.
* Support mail handling, couriers, and deliveries to maintain efficient operations.
Maintain client confidentiality at all times, adhering to firm policies and protocols.
Key responsibilities include:
* Providing exceptional customer service and creating a positive first impression.
* Becoming an ambassador for the firm, embodying its values and culture.
* Ensuring a smooth and organized work environment.
* Collaborating with colleagues to achieve common goals.
* Staying up-to-date with industry developments and best practices.
Focusing on delivering exceptional results while maintaining a professional demeanor.
Benefits of this role:
* A unique opportunity to develop skills and expertise in customer-facing roles.
* A chance to be part of a dynamic team and contribute to achieving shared objectives.
* An exciting and varied work environment that fosters growth and learning.