A Bit About Us
We're
Doccla
, and we're redefining where and how healthcare is delivered.
Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.
We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.
We currently work with
over 60% of NHS ICBs
and supporting health systems across the including
UK, Ireland, France, and the DACH region
to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
We're backed by top European investors, having secured
£35m in Series B funding
led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
Why Join Us?
This is your chance to join
Doccla at a key stage in our growth
.
We're building the category leader in Virtual Care and Remote Patient Monitoring. You'll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.
We're solving real problems for patients and health systems and growing fast.
What You'll Do as a Customer Success & Delivery Associate
* Provide essential support to delivery managers, actively contributing to building and nurturing strong relationships with customers. This will include occasional travel to hospital sites and warehouse locations in both Ireland and the UK
* Handle key administrative tasks, including tracking and coordinating follow-up actions after meetings, addressing product queries and customers' questions about our services
* Assist in organising and facilitating training sessions - both in person and remotely.
* Coordinate the planning of partnership events - such as webinars or in-person community events
* Play an active role in the implementation of new pathways, ensuring successful adoption and integration across sites
* Autonomously resolve day-to-day issues, demonstrating resourcefulness and initiative in finding effective solutions
* Support the implementation of new clients including ensuring all relevant documentation is complete and processes are followed in a timely manner
* Gather customer feedback from visits and NPS surveys, driving key actions to maximise customer engagement and utilisation of our services
* Occasional (~ once a month) visits to our 3PL warehouse near Dublin to conduct quality audits of the Doccla kits, oversee inventory counts, and deliver insightful reports with improvement recommendations.
What We're Looking For
* Organised and Conscientious: Highly organised with a meticulous approach to tasks, ensuring that all work is thorough and error-free
* Strong communication: conveying information clearly and proactively to ensure alignment, understanding, and effective cross-team collaboration.
* Innovative Thinking: Thinks creatively and proactively, offering new ideas and approaches to improve processes and overcome challenges
* Flexible and Adaptable: Willing and able to adjust to changing tasks and priorities as needed, demonstrating agility and a positive attitude in a dynamic work environment
* Effective Multitasker: Capable of managing multiple tasks simultaneously, prioritising effectively to meet deadlines and objectives
* Analytical Insight: Skilled at identifying patterns, differences, and overlaps between sites, leveraging this insight to inform decision-making and optimise performan
How We Work
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.
To thrive here, you'll need a
can-do attitude
and an
action-oriented approach
, along with a
willingness to learn and grow
through open feedback.
We're a
hybrid team
, with offices in
London, Denmark, Germany, and Stockholm
. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you'll find great lunch, barista coffee, and a pet-friendly space. Some roles are
fully remote
, depending on the team and responsibilities.
What You'll Get
Annual Leave & Holidays
25 days annual leave + up to 8 UK bank holidays
Option to buy or sell holidays
Remote Working
Flexible remote options
£200 remote working stipend
Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance
Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay
In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office
Other Benefits
£500 L&D budget per person
Cycle to work scheme
Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks
In Return for Your Hard Work
* A
competitive compensation package
(base + stock options), with half-year and annual performance reviews
* The chance to
work on patient-first, system-level healthcare challenges
in one of Europe's leading healthtech companies
* Opportunities for
growth and leadership
—we want you to challenge the status quo, own your impact, and continue developing, with our full support
Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.
We're committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.
Safer Recruitment
We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a
Disclosure and Barring Service (DBS) check
will be required.
It is an offence to apply for such work if you are barred from working with children or vulnerable adults.