About Us
www.marymountcarecentre.ie/about
Role Overview
The Front of House / Administration Supervisor is responsible for ensuring the efficient delivery of administrative processes that support the smooth operation of services at Marymount. These processes include reporting, administrative support, document and data management, and communications support.
The role also involves managing the Front of House (FoH) team to deliver administrative support while maintaining a professional, welcoming, and safe environment for staff, residents, and visitors.
Responsibilities
Team Supervision:
* Oversee and guide the Front of House team, ensuring the efficient and professional delivery of all responsibilities.
* Promote strong communication and teamwork within the team.
* Manage Front of House cover through effective rostering, annual leave management, and time management.
* Hold routine team meetings to encourage feedback and suggestions.
Administration Management:
* Oversee the maintenance and review of Front of House/admin processes that support effective service delivery at Marymount, including but not limited to:
* New enquiry management.
* Preparation of admin packs and maintenance of multidisciplinary service lists.
* Updating EpicCare (resident database).
* Supporting clinical admin documentation and reports.
* Rostering management.
* New Hire Support including candidate tracking, new hire preparation & orientation support,
* Support Marymounts Education & Training program, including record keeping & communication support.
* Contribute to ongoing improvements in Front of House processes to enhance efficiency, accuracy, risk management, and employee experience.
* Establish and manage documentation policies, including access, version control, and document retention.
* Oversee internal and external communication support, including coordinating content management for MM Connect (employee engagement platform), website, and social media platforms.
* Support clinical management in the preparation of KPIs and reporting.
* Assist the clinical management team with monthly roster administration (TMS).
* Maintain telephony and software SLAs and contracts
Qualifications
* A minimum of 3 to 5 years' career experience in a similar role
* A relevant qualification preferably in an administration or business discipline
* Strong planning and organisational skills.
* Ability to manage deadlines and handle multiple tasks effectively.
* Proficient in IT, including Microsoft Office (intermediate level essential).
* Skilled in creating documents, reports, and developing effective work processes.
* Familiar with social media channels.
* Excellent communication and interpersonal skills, with the ability to present information clearly and concisely.
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