Role: Operations Manager (Electronic Security) Location: Wexford Salary: Competitive salary for the right candidate About Us Our client are a fast-growing security system installation and maintenance company based in Wexford, providing cutting-edge solutions to both residential and commercial clients.
As their team expands, they are looking for a Day-to-Day Operations Manager to join their office-based operations and help drive service excellence and operational efficiency.
Role Overview This is a dynamic and fast-paced role ideally suited to someone with strong organisational skills, an eagerness to learn, and the ability to perform under pressure.
You will begin with front-line support and administration duties and progress to managing the day-to-day scheduling and operations of their engineering team.
Key Responsibilities (Initial Phase – Training Period) Answering incoming calls and responding to customer queries Logging call details and assisting customers remotely using our systems Using online CRM and security system platforms to resolve technical/customer issues Responding to emails professionally and promptly Issuing invoices and processing customer payments (in the absence of our accounts team) Assisting in upselling services and preparing customer quotations Organising materials and parts for upcoming jobs Scheduling service visits and managing engineer diaries Supporting the company manager with quoting and operational tasks Coordinating emergency callouts and ad-hoc tasks Key Responsibilities (Post-Training – Operational Management Phase) Creating and confirming daily work plans and job schedules Managing the CRM to assign jobs, estimate durations, ensuring engineers are completing work dockets correctly and on time and monitoring overall company progress.
Coordinating with on-site managers to ensure optimal workflow Reducing travel time and improving job efficiency across the team Overseeing job completion and ensuring all relevant documentation is signed Conducting follow-ups for maintenance contracts and customer satisfaction Becoming the go-to person for day-to-day operational performance Managing administration tasks such as issuing RAMS, insurance, tax etc for the Company Fleet and employees, ensuring all office equipment is maintained correctly.
What We're Looking For Excellent phone manner and customer service skills Strong problem-solving abilities and a calm head under pressure Highly organised with great attention to detail Comfortable using online systems and learning technical tools Willingness to work in a fast-moving and reactive industry A confident communicator who can work independently and as part of a team.
Previous experience in an office operations or scheduling role is essential,