Duties & Responsibilities
* Manage customer service team and a portfolio of customers.
* Strategic and supportive partner for key customer while maintaining long term relationship.
* Acquiring a thorough understanding of key customer needs and requirements.
* Serve as the link of communication between key customers and internal teams to ensure an effective alignment model, communications, and reporting cadence.
* Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
* Prepare regular reports which include day-to-day operations metrics and forecasts.
* Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
* Maintain up-to-date knowledge of company products and services, as well as industry trends and competitor information.
* Proactively identify opportunities to improve the customer experience and make recommendations to Leadership team.
* Develop strong relationships with customers to build loyalty and repeat business.
* Analyze customer data to identify trends and areas of improvement to contribute to strategy planning.
* Create and implement strategies to increase customer satisfaction and retention.
* Stay abreast of new technology and solutions that can improve customer service delivery.
* Manage projects related to customer service initiatives.
* Work closely with other business functions including Continuous Improvement, PMO and Operations to achieve customer account objectives.
* Conduct regular quality assurance surveys to demonstrate customer satisfaction and use findings to drive continuous improvements.
* Resolve customer queries within agreed SLA's.
Required Skills and Qualifications
* Proven ability to develop and implement successful customer solutions strategies.
* Preferred 5+ years' experience of sales, key account management, or sales management experience within the supply chain / healthcare management industry.
* Excellent analytical skills and experience using data to drive decision-making.
* Exceptional communication, presentation, and interpersonal skills.
* Impeccable English both written and oral.
* Experience with Microsoft Office tools or equivalent.
* Experience with CRM tools preferable.
Job Type: Full-time
Benefits:
* Company pension
* On-site parking
Experience:
* Key Account or Sales Management : 5 years (required)
Language:
* Fluent English (required)
Work authorisation:
* Ireland (required)
Work Location: In person