Job: Techncial Support - Alarm Installation
Location: West Dublin, Ireland
Type: Permanent
Working Arrangement: 4 Days in the office
Salary: *****k EUR
What you would do as our Technical Support
We are seeking to expand our highly motivated Technical Support team with a skilled Support Engineer to provide technical support for our products.
As a member of the Technical Support team within a busy, dynamic office environment, the primary objective will be to provide efficient telephone support our installer base.
You would also:
Provide customer technical support to alarm installation engineers via telephone.
Test hardware and software features of our equipment as they are being developed.
Provide technical assistance to the Sales staff and other engineers as required and provide training to alarm installation engineers.
Keep detailed records of call issues and solutions in a call logging system.
Monitor SecureComm connections and report any incidents or outages in a timely manner and monitor and respond to email queries and website applications from alarm installers.
The skills and experience you need
We are looking for someone who:
Has a good knowledge of intruder alarm system wiring and programming.
Has excellent problem-solving skills.
Has an engaging manner on the phone and have exemplary communication skills.
Has excellent PC skills and an understanding of computer networking.
Is a good team player with strong communications skills.
Is educated to FETAC level 6 or equivalent in electric/electronic systems or similar field.
Full training will be provided on all systems and tools.
What we offer:
Were passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us heres what we have to offer:
Learning and career development opportunities, whether its online learning, management training or enhancing your skills
A competitive salary
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged
Working Place:
Dublin, Ireland