ECommerce Technology Leadership Role
The ideal candidate for this eCommerce technology leadership role will be responsible for designing and implementing scalable, secure, and high-performing eCommerce systems and platforms in collaboration with various vendors. This individual will work closely with cross-functional teams to deliver innovative solutions that enhance the digital experience and drive business growth.
* Lead the design and development of eCommerce systems and platforms, ensuring they meet business requirements and industry standards.
* Collaborate with vendors to integrate and optimize solutions using Magento, Shopify, SANA, BigCommerce, and other eCommerce platforms.
* Ensure scalability, security, and performance of eCommerce systems.
Vendor Collaboration:
* Develop and maintain strong relationships with eCommerce vendors to ensure effective collaboration and service delivery.
* Evaluate vendor performance and ensure compliance with service level agreements (SLAs).
* Negotiate contracts and manage vendor agreements to optimize costs and service quality.
Product and Commercial Team Collaboration:
* Work closely with product and commercial teams to understand business needs and translate them into technical solutions.
* Collaborate on the development of product roadmaps and strategies to support eCommerce initiatives.
* Ensure alignment between technical solutions and business objectives.
Project Delivery:
* Lead and manage eCommerce technology projects from initiation to completion, ensuring timely delivery within budget.
* Define project scope, objectives, and deliverables in collaboration with cross-functional teams.
* Monitor project progress and address any issues or risks that may arise.
Security & Compliance:
* Ensure all eCommerce solutions comply with industry standards and regulatory requirements.
* Implement and maintain security protocols to protect sensitive data and systems.
* Conduct regular audits and assessments to identify and mitigate security risks.
Site Performance:
* Monitor the performance of eCommerce systems and platforms to ensure optimal operation and user experience.
* Identify and resolve performance issues to enhance site performance.
* Implement improvements and upgrades to optimize system performance.
Monitoring & Analytics:
* Utilize monitoring tools and analytics to track eCommerce system performance and identify trends.
* Generate reports and insights to support decision-making and continuous improvement.
* Develop and implement strategies to optimize system performance and efficiency.
Customer Support:
* Provide exceptional customer support to internal stakeholders and eCommerce users.
* Address and resolve technical issues promptly to minimize disruption to operations.
* Implement support processes and procedures to enhance customer satisfaction.
Backlog Management:
* Manage and prioritize the technology backlog to ensure timely delivery of features and improvements.
* Collaborate with product and commercial teams to define and refine backlog items based on business priorities and customer feedback.
* Ensure clear communication of backlog priorities to development teams and stakeholders.
* Monitor progress and adjust priorities as needed to align with business goals and objectives.
Key Skills:
* Experience in pharmaceutical or healthcare technology.
* Certification in project management (e.g., PMP, PRINCE2).
* ITIL certification (e.g., ITIL Foundation, ITIL Practitioner).
* Knowledge of industry-specific regulations and standards.