Microsoft 365 Lead
We are seeking an experienced professional to manage, optimise and secure our Microsoft 365 services.
Responsibilities
1. Oversee the administration of Microsoft 365 tenants including Exchange Online SharePoint Online Teams OneDrive and other associated services.
2. Configure Teams settings manage channels guest access policies and app integrations.
3. Setup and configuration of Privileged Identity Management PIM Single Sign-On SSO and Security Assertion Markup Language SAML.
4. Provide Tier 2/3 support for Microsoft 365-related issues escalate complex problems and coordinate with Microsoft support when necessary.
5. Develop user guides conduct training sessions and document procedures for internal staff.
6. Keep up to date with Microsoft 365 roadmap new features updates and best practices.
7. Ensure that appropriate backup strategies are in place for Microsoft 365 data and services and participate in disaster recovery planning.
8. Utilize Microsoft 365 reporting tools and dashboards to monitor usage security events and system health.
9. Plan and execute upgrades migrations and new feature deployments in a structured manner.