Job Summary
The Quality Analyst role involves ensuring quality excellence. Key responsibilities include:
* Monitoring employee performance metrics and quality standards.
* Conducting regular quality reviews and providing actionable feedback to team members.
* Analyzing performance data to identify areas for improvement within teams.
* Collaborating with team leads to ensure alignment on quality expectations and goals.
* Providing backup to the training department when required.
* Performing administrative duties as needed.
Requirements
To be successful in this role, you will need:
* Bachelor's degree in Business Administration or related field.
* Proven experience in quality assurance or a similar analytical role.
* Excellent verbal and written communication skills for effective coaching.
* Ability to analyze data and convert it into actionable insights.
* Proficiency in using quality monitoring tools and software.
* Fluent English language skills are essential.