Position SummaryThe Tier 1 NOC Engineer will be the first point of contact for network monitoring,troubleshooting, and incident resolution in a data center network environment. This role isresponsible for proactively identifying network issues, managing tickets, escalating incidents asneeded, and ensuring the stability of critical network infrastructure.The Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficientalert acknowledgment, fault isolation, and escalation processes. They will follow documentedMethods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuousoperational improvements and maintain high availability.Key ResponsibilitiesNetwork Monitoring & Incident Response● Operate and troubleshoot Data Center networks, including associated routing and switchingdevices.● Perform fault isolation and resolution based on troubleshooting outcomes.● Detect and diagnose various error/failure conditions across a range of network device types.● Coordinate with smart hands teams and network equipment manufacturers to resolve issuesand restore service.● Work cross-functionally and cross-regionally with other network operational support teams.● Partner with internal teams to escalate and restore service, minimizing impact to operations.Incident Response & Ticket Management Ticket● Monitor the DC network infrastructure ticket queue, taking action on alerts or issues inaccordance with Service Level Agreements (SLAs).● Acknowledge, track, and document all incidents, ensuring detailed records of troubleshootingsteps and resolution processes.● Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.● Manage and escalate critical events, maintaining clear and concise communication withstakeholders.● Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketingsystems.● Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence tooperational workflows.Process Optimization & Documentation● Document and optimize operational processes and procedures, ensuring best practices arefollowed.● Support deployment, move, add, and change teams for data center network operations.● Partner with audit teams to ensure accurate inventory and documentation of networkinfrastructure.● Follow Return Merchandise Authorization (RMA) processes and procedures for all relevantvendors.● Maintain up-to-date documentation on network changes, such as VLANs, subnetconfigurations, and DNS updates.Automation & Continuous Improvement● Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiencyimprovements.● Identify areas for automation and participate in developing solutions using scripting or codingskills (Python, C, C++ preferred).● Recommend enhancements to monitoring tools, ticketing workflows, and operational bestpractices.Required Qualifications & SkillsTechnical Skills● Understanding of networking fundamentals, including IP addressing, VLANs, routing, andswitching.● Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).● Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).● Familiarity with troubleshooting physical network components, including cables, patchpanels, optics, and transceivers.● Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.● Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.Soft Skills & Work Ethic● Strong problem-solving skills with a proactive approach to troubleshooting.● Excellent communication and documentation skills for incident reporting and escalation.● Ability to work in a fast-paced environment, prioritizing tasks effectively.● Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and networkdocumentation.3. Experience & Education● Associate's or Bachelor's degree in IT, Networking, or a related field (or equivalentexperience).● 1-2 years of experience in a technical support, help desk, or NOC role preferred.● Certifications preferred:● CCNA (Cisco Certified Network Associate)● Network+ (CompTIA)