Overview
A Senior IT Support Analyst is needed by CareerWise Recruitment for Cork based IT equipment distributor. The role is a mix of in office and field-based support for a wide range of clients across Munster and a company vehicle will be supplied.
THE ROLE
* Remote break-fix assistance with clients. You will be maintaining the incident queue on internal system with the team to manage & resolve issues as they arise in a timely manner.
* In-field installation of IT, Audio-Visual and print equipment for clients on site and remotely.
* Troubleshooting network issues, and ensuring the smooth operation of network systems.
* Maintain, configure, and troubleshoot anti-virus software across client systems.
* Managing IT infrastructure for clients including Microsoft 365 licenses, servers, laptops, networks.
REQUIREMENTS
* Strong Analytical Skills to evaluate and enhance network systems.
* Knowledge and experience in Information Technology and Technical Support.
* Excellent customer communication skills for effective collaboration and support.
* Degree or diploma in Computer Science, Information Technology, or a related field.
* Relevant certifications such as CompTIA Network+ are a plus.
* 8 years’ experience in a similar role beneficial.
* Native or fluent written and spoken English needed.
* Full, clean Irish driver’s licence required.
CareerWise Recruitment (In Search of Excellence)
N.B. It is essential that you hold a valid working visa for Ireland
Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.
We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.
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