Key Role in Application Health
The BizOps Engineer II is responsible for ensuring the smooth operation of our applications and systems. This position requires a strong understanding of technical concepts and skills in areas such as site reliability engineering, DevOps/automation, and ITSM practices.
Job Responsibilities:
* Primary contact for application health, performance, and capacity
* Support services before launch through system design consulting and capacity planning
* Partner with development teams to establish monitoring and alerting strategies
* Ensure application scalability, performance, and resilience
* Practice incident response and post-mortems while taking a holistic approach to problem solving
* Automate data-driven alerts to escalate issues proactively
* Work with development teams to improve reliability through SLOs
* Tackle complex problems in development, automation, and business processes
* Engage in the lifecycle of services from inception to deployment and refinement
* Support CI/CD pipeline validation and operational gating
Required Skills:
* BS degree in Computer Science or related field involving coding
* Hands-on administration experience on Salesforce applications like Service Cloud/Sales Cloud
* Coding or scripting exposure
* Appetite for change and automation
* Curiosity about new technology, infrastructure, and practices to scale architecture
* Experience with algorithms, data structures, scripting, pipeline management, and software design
* Systematic problem-solving approach and strong communication skills
* Interest in designing, analysing, and troubleshooting large-scale distributed systems
* Ability to learn and take on challenging opportunities and work in a matrix-based team
* Balance between doing things right and fixing things quickly
* Flexible and pragmatic approach to improving system health
* Comfortable collaborating with cross-functional teams