SPAR Fossa as part of the Foley Retail group is hiring a Store Manager to join their team.
OBJECTIVE
Ensure delivery of store targets (both sales & profitability) through the effective management of store operations and employees.
MANAGEMENT
* The recruitment, training and development of all employees for store operations.
* Rostering and general management of employees to ensure adequate cover within budgetary provisions.
* Work to achieve Company goals for the store to ensure consistent customer service and competitiveness.
* Manage the performance of the team utilising effective performance management techniques in line with legislation.
* Continually communicate with Operations Manager, Assistant Store Manager and Retail Sales Team on objectives and store performance.
FINANCE
* Setting budgets for the store
* Generating and analysing financial reports, analysing same and reporting any discrepancies to Store Owner
* Ensure overheads are controlled and minimised where appropriate
* Ensure store sales are maximised
* Ensure store margins are managed appropriately and profitability of store is maximised
OPERATIONS
* Report to Operations Manager to ensure shop sales, margins and costs are managed effectively.
* Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service
* Work with Operations Manager and other Store Managers to Plan for market changes and demands as they arise
* Ensure in-store promotions are managed appropriately
* Ensure policies and procedures are implemented and managed within the store
* Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise
* Manage and Prepare Staff Rotas and approve staff hours in advance of weekly payroll.
* Manage store merchandising ensuring appropriate "value" image is portrayed in line with company procedures
* Accountable for ensuring consistently high levels of customer service
* To ensure all customer complaints are dealt as appropriate manner and to take necessary action in implementing store improvements following customer complaints
STOCK MANAGEMENT
* Ensure effective stock control procedures and systems are in place to minimise stock loss
* Preparation for and management of stock take
* Ensure effective food management and waste systems are implemented, managed and updated appropriately
* Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through pilferage, wastage, damages)
* Ensure effective stock rotation and stock monitoring systems are in place and adhered to
* Oversee 'Live' Stocks and Pricing as used throughout the Company's stores
* Oversee twice yearly external stocktakes instore
LEGISLATION & SECURITY
* Take full care of Health and Safety of all employees and customers in store and ensure any risks are minimised, or where possible, eliminated
* Ensure security of store and employees is maintained at all times and take action as required
* Ensure secure store opening and closing procedures
* Ensure store operates within relevant legislation in terms of employment, health and safety law, HACCP and consumer regulations
* Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law and Consumer Legislation and take relevant actions that may arise out of changes in same
GENERAL
* Meet targets as agreed
* To undertake other additional duties as may be assigned by the Store Owner
The ideal candidate will possess many of the below attributes:
* Proven ability in managing retail sales team including the following:
o Planning and organising
o Problem solving
o Managing performance
* Excellent operational knowledge of retail environment
* Excellent interpersonal relations
* Excellent understanding of consumer needs
* Proven track record in achieving agreed targets
* Financial skills with previous experience of budgets and profit and loss accounts
* Working knowledge of employment, health & safety regulations, HACCP, and consumer legislation
* An excellent commercial acumen with the ability to anticipate and react to market changes
* Committed to continually improving standards
* Self-motivated
* The ability to work in a pressurised environment
* Computer skills
* Use of initiative
EXPERIENCE ESSENTIAL as extremely busy store environment