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Customer service manager

Ennis
Verbatim Pharma
Customer service manager
Posted: 28 November
Offer description

Customer Relationship Manager |County Clare, Ireland (Onsite) | Life Sciences & Specialist Logistics
Do you enjoy leading teams, supporting customers, and working hands-on to keep operations running smoothly?
Are you confident managing relationships and solving problems in a fast-paced environment?
We're looking for a Customer Relationship Manager to oversee a small, experienced team and act as the key connection between customers and internal operations.
What's in It for You
A supportive, easy-going culture with high autonomy
Opportunity to shape the role and grow into mid-management
Work daily with cross-functional teams across logistics, quality, operations, finance, and production
Join a stable, collaborative team with long tenure and strong team spirit
What You'll Be Doing
Lead and support a team of three customer service specialists
Act as the primary escalation point for customer issues
Get hands-on with customer communication, documentation, and daily operations
Coordinate with internal teams to ensure smooth workflow
Contribute to process improvements, reporting, and customer relationship growth
What We're Looking For
Ideally experience in logistics and life sciences
Strong communication and relationship-building skills
Hands-on, detail-oriented, and comfortable taking ownership
Organised and adaptable, with the ability to manage shifting priorities

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Ennis
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