Technical Support Engineer – Full Time (Permanent)Location: Cork (primarily onsite – office & customer sites)Division: Technical ServicesAbout the RoleAre you a hands‑on technical problem solver with strong hardware and break/fix experience? Do you enjoy diagnosing faults, repairing devices, and supporting service delivery teams in a fast‑paced technical environment?A well‑established ICT services provider is seeking a Hardware Tech to join its Imaging and Print Technical Services team in Cork. This is a practical, field role centred on hardware diagnostics, repair, and imaging/print support, with occasional onsite customer visits.Role OverviewThe purpose of this role is to provide technical support services to support and supplement the work of the services delivery technical teams and their coordinators. Working closely with the Imaging and Print Management team in providing services to support their respective areas. This role is classified as a Level 1 position. We are not considering experience beyond the required minimum for this role, also Full clean Irish Driving License is mandatory.ResponsibilitiesPerform diagnostics, troubleshooting, and break/fix repairs on IT hardware including laptops, PCs, printers, and serversMaintain accurate control of workshop stock, tools, and equipment, ensuring full accountabilityPrepare, configure, and coordinate parts and equipment for field service operationsDeploy standard images and builds to laptops and desktopsCarry out warranty repairs on vendor hardware in line with agreed proceduresStage, configure, and prepare equipment for project deployments prior to installationSupport overflow break/fix workload to ensure service levels are maintainedAct as the first point of contact for all workshop service requests and incoming callsProvide technical support and assistance to field engineers as requiredEnsure all documentation and system updates are completed accurately and in real timeMaintain full and accurate updates on the call management system, including status, progress, and resolution detailsEnsure customers receive timely, clear, and professional communication throughout the service processDeliver a consistently high standard of customer service in all interactionsRepresent the organisation professionally in line with brand and service standardsWork collaboratively with colleagues to achieve shared team objectives and service targetsComplete routine maintenance tasks including proactive health checks and firmware updatesDeliver assigned project tasks within agreed scope, timelines, and quality standardsWork effectively across teams and departments to support operational requirementsDemonstrate commercial awareness in all activities, ensuring business impact is considered in decision‑makingEnsure compliance with data protection and confidentiality requirements when handling sensitive informationAdhere strictly to all information security policies and proceduresFollow all health and safety guidelines to ensure a safe working environmentUndertake additional duties as reasonably required to support operational needsKnowledge & ExperienceRequiredFull Category B (Manual) driver’s licenceMinimum 1 year Hardware / Break-Fix experience ( Previous experience in Laptop/PC repairs)Minimum 1 year in a customer-facing technical support roleStrong troubleshooting skills and attention to detailExcellent written and verbal English communication skillsHP Print & Personal Computing certifications (or willingness to achieve)Experience with Managed Print / Print Fleet softwareThird-level qualification in a computer-related discipline or equivalent experienceWhat’s in It for YouCompetitive salary and company pension schemeLife assurance and comprehensive wellness programmeSponsored training and ongoing professional developmentRegular team-building events and company initiativesFlexible lifestyle days and 3 paid volunteer days per year
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