Optilase is seeking a Clinic Coordinator to join our Cork Clinic.
We are looking for a dedicated Clinic Coordinator to provide exceptional patient care and ensure the smooth operation of clinic reception and administrative tasks.
This role is integral to creating a welcoming environment for patients while maintaining efficiency and high standards of service.
Key Responsibilities & Duties
Patient Experience & Front Desk Management
Greet and welcome patients for consultations and surgical appointments, ensuring a professional and friendly atmosphere.
Manage patient flow in the waiting area, ensuring a smooth and efficient experience.
Handle inbound and outbound patient calls, providing excellent customer service.
Respond to patient queries via phone and email in a timely and professional manner.
Administrative & Appointment Management
Maintain and update electronic patient records, including scheduling and rescheduling appointments.
Process patient payments securely and efficiently.
Oversee email management and coordinate patient communications.
Ensure compliance with GDPR guidelines and maintain patient confidentiality.
Surgical Support & Patient Care
(Following appropriate training and supervision)
Conduct pre-operative scans and assessments to support surgical procedures.
Provide post-operative care instructions and escort patients safely within the clinic.
Team Collaboration & Compliance
Work closely with clinic team members, including Optometrists and the Clinic Manager, to ensure seamless operations.
Adhere to all policies, procedures, and quality standards, actively identifying and suggesting improvements.
Participate in quality improvement initiatives, risk mitigation, and patient safety programmes.
Please note: This list is not exhaustive and may be subject to change based on business needs.
Required Qualifications & Experience
Previous customer service experience is essential.
Experience in a patient-facing role is highly desirable.
Previous experience working in a clinic or healthcare setting is an advantage.
Reception or administrative experience is beneficial.
Experience in a call centre environment (inbound or outbound) is an added advantage.
Previous optical experience preferred
Job Type: Full-time
Pay: Up to €30,****** per year
Benefits:
Employee discount
Work Location: In person