We are looking for people with existing customer support experience, that wish to make the next leap forward with their career.What are we looking for:You will be a bright self-starter, that is motivated to learn and is seeking a role in the Software industry.You will have experience in a similar role, with some technical skills and want to learn about software, how it helps customers and want to become that knowledge expert that can help customers achieve the best they can be with the solution.You will have a technical education and/or have good skills working/troubleshooting with computers and their operating systems, understand basic networking, ideally have some working knowledge using MS office and other web based software and provided some remote support to clients in the past. If you have experience in installing software that would be an advantage. We have a large knowledge base to help you get started which you would be expected to contribute to as you gain experience. Having a customer focused mentality and having the skills/temperament to support our large customer base will be a key KPI in this roll.In the first month :-You will learn our software from start to finish and you will demonstrate this learning by producing training videos, which you will use to demonstrate your learning progress.You will practice answering the phone and learn the correct way to log technical queries into a ticketing system.In month two:-You will attempt to answer these queries with support from the team and you will begin your journey into customer service.In month three:-You will be flying and you will have a feel for the industry and what it takes to become a knowledge economy employee and hopefully you will be building confidence in your skills.Beyond that you will be growing into a knowledge expert and the role will be growing with you.Job Type: Full-timePay: From €32,000.00 per yearBenefits:Additional leaveBike to work schemeCompany eventsFree or subsidised travelOn-site parkingSick payAbility to commute/relocate:Ballymount, Ballymount, CO. Dublin D12ER82: reliably commute or plan to relocate before starting work (required)Experience:software support: 1 year (required)Work Location: In person