Purpose of Role:The workshop technician will be part of a team responsible for managing the repair of devices returned to the workshop by our customers. The technician will communicate with the customer via telephone, e-mail or face to face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the workshop team.Principal Duties and Responsibilities:This Job Profile is not an exhaustive list of duties for the position holder. It does, however, provide an indication of the main duties and responsibilities of the position.Provide technical support to customers (technical and non-technical), field service engineers, clinical support and our sales teamLiaise/communicate with our suppliers in order to help resolve problems or report incidents/issues which require manufacturer inputStock management and administrative tasksForming part of the workshop team, be responsible for the completion of tasks allocated, using the processes and procedures recommended by the original manufacturerEnsuring all activity is recorded on our Service Management systemRole Requirements:The ideal candidate will have a third level qualification in either biomedical engineering, electronics, electrical engineering or applied scienceGood computer skills, with a working knowledge of Microsoft Outlook, Word and excelMust be able to work on own initiative, but also work well in teamsPrevious experience in a customer support role would be advantageousGood communication and interpersonal skills, both verbal and written are essentialAbility to understand and follow manuals, work instructions and related informationAbility to understand, implement and maintain the quality standards set by both Cardiac Services and the equipment manufacturerWhilst not essential, knowledge of basic computer technology and networking would be advantageousEmployees are responsible for their continuous professional and personal self-development.The successful candidate will be required to update their knowledge and skills to fit the changing requirements of the role. Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.