Job Profile
In this pivotal role, you will be a key figure in our branch, delivering exceptional customer service and support.
About the Role:
* You will provide personalized assistance to customers, addressing their queries and concerns with utmost care.
* A strong communicator with impeccable interpersonal skills, you will foster a positive atmosphere in the banking hall, making customers feel welcome and valued.
* You will work closely with colleagues to ensure seamless service delivery, offering guidance and support as needed.
* Maintaining accurate records and adhering to financial protocols are essential aspects of your job.
Key Responsibilities:
1. Engage with customers, providing clear and concise information about products and services.
2. Assist customers with transactions, resolving issues efficiently and professionally.
3. Identify opportunities for growth and upselling, referring complex matters to senior staff when necessary.
4. Process cash and cheque lodgements accurately, maintaining high standards of security and compliance.
Requirements:
* Excellent communication and problem-solving skills.
* Able to adapt quickly to new technologies and systems.
* Demonstrated resilience and ability to thrive in a fast-paced environment.
* Honesty and integrity, upholding the highest standards of ethics.
What We Offer:
* Ongoing training and development opportunities.
* A supportive team environment that fosters collaboration and growth.
* A competitive compensation package and benefits program.