The purpose of the role is:
CBRE Global Workplace Solutions is seeking a Senior Facilities Manager in the Ballycoolin / Blanchardstown area.
This is a chance for an experienced FM professional to step up and take full ownership of site service delivery.
The successful candidate will lead and manage all hard and soft services, providing leadership and ensuring operational excellence across multiple client relationships.
A critical aspect of this role involves complete accountability for all life safety systems within a modern campus environment.
Key Tasks:
Vendor Management & Strategic Partnerships:
Oversee and optimize vendor relationships, ensuring adherence to contractual obligations, performance metrics (KPIs), and service level agreements (SLAs).
Proactively identify and implement cost-saving initiatives and efficiency improvements within the vendor landscape.
Cultivate strong and collaborative partnerships with suppliers and business partners to drive exceptional service delivery.
Team Leadership, Development & Performance Management:
Talent Acquisition & Onboarding: Lead and participate in the recruitment process, onboarding new team members, and fostering a positive team culture.
Performance Management & Coaching: Conduct regular performance reviews, one-on-ones, and provide constructive feedback to drive individual and team performance.
Team Development & Succession Planning: Develop and implement a robust succession plan, identify training needs, and foster professional growth opportunities.
Team Communication & Collaboration: Foster clear, concise, and consistent communication within the team, ensuring effective information flow.
Operational Team Management: Manage and supervise a dedicated 24/7/365 team, ensuring operational excellence and efficient service delivery.
Operational Excellence & Compliance:
Reporting & Data Analysis: Prepare and deliver timely and accurate weekly/monthly reports, adhering to established deadlines.
Incident Management & Risk Mitigation: Ensure prompt and accurate incident reporting, with a bias towards proactive problem-solving and mitigation.
Documentation & Compliance: Maintain comprehensive and readily accessible documentation, including RAMS, one-page procedures, and audit schedules.
EHS & Safety Compliance: Collaborate with EHS and the onsite team to ensure a safe and compliant work environment, adhering to all CBRE and client safety protocols.
Training & Development: Ensure all team members complete ongoing training, including monthly toolbox talks and other relevant certifications.
Emergency Preparedness: Develop and maintain comprehensive contingency plans, including business continuity plans, disaster recovery strategies, and service disruption protocols.
Financial Management & Budgeting:
Budget Management: Lead the development and management of site-level budgets, driving initiatives to achieve or exceed financial targets.
Financial Acumen: Demonstrate a thorough understanding of the accrual process and support accurate accounting practices.
Financial Compliance: Ensure compliant billing practices, review and sign off on financial documentation.
Client Relationship Management & Service Delivery:
Client Focus: Understand and anticipate client needs and preferences, adapting service delivery to exceed expectations.
Service Delivery Optimization: Continuously review services to ensure optimal delivery, identifying opportunities for improvement and innovation.
Strategic Planning & Expansion: Collaborate with account leadership to identify and implement service offering expansions, aligning with the strategic plan.
Project Management & Site Operations:
Project Oversight: Manage and oversee small projects and site project management activities within scope.
Systems & Equipment Management: Ensure the effective management of essential site systems and equipment.
Helpdesk Management: Proactively identify and report helpdesk jobs, ensuring efficient resolution and client satisfaction.
KPI & SLA Management: Manage FM standards and FM delivery through key performance indicators (KPIs) and service level agreements (SLAs).
Innovation and Process Improvement: Identify and implement innovative solutions and process improvements to enhance efficiency and service quality.
Communication & Collaboration:
Stakeholder Management: Maintain strong working relationships with all stakeholders, including clients, vendors, and internal teams.
Effective Communication: Communicate effectively, both verbally and in writing, to all levels of the organization.
Cross-Functional Collaboration: Collaborate effectively with cross-functional teams to achieve common goals.
Conflict Resolution: Effectively resolve conflicts and address challenges in a timely and professional manner.
Technology & Systems:
Proficiency: Demonstrate proficiency in relevant software and systems used for facility management and reporting.
Data Analysis: Utilize data and analytics to monitor performance, identify trends, and inform decision-making.
Technology Adoption: Embrace and champion the implementation of new technologies and systems to improve efficiency and service delivery.
About you:
Educated to degree level or equivalent
Preferred FM related qualifications including EHS
Strong client relationship management skills
Good understanding of building management systems and processes
Good understanding of budget management
IT Literate including Word, Excel
Strong financial and budget management skills
Financial management – Critical environment / logistics Facility Management
Self-motivation / proactive approach
Firm but fair approach when dealing with suppliers
Strong proven FM experience in a large blue-chip organisation
Confidence when dealing with clients at all levels
Strong administrative skills / report writing.
#J-*****-Ljbffr