Overall Job Purpose
Responsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times;
Role Specific Duties
* To ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets;
* To liaise with front office regarding all aspects of client's requirements;
* To set up and deliver room service requests when required;
* To deal with external and internal queries;
* To carry out our customer relations policy ensuring that we maintain 4 star standards at all times;
* To report and where possible take action on incidents of accidents or damage in the Hotel;
* To be proactive in maintaining energy efficiency within the Hotel;
* To deal with customer complaints in an efficient and professional manner and to notify Management of these;
* To ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently;
* Ensure the hotel is prepared for the next day's business;
* Serve all guest requirements for the property during the night period;
* Ensure that all necessary steps are taken to safeguard company money, goods and assets;
* Coordinate and carry out various cleaning duties and general cleaning duties, as necessary;
* Provide a safe and secure environment for hotel guests;
* Be proactive in ensuring that all Health & Safety procedures and hygiene procedures are adhered to at all times;
Some of the benefits of joining the team at Oriel House Hotel
* Free parking
* Complimentary Leisure Club Membership
* Staff Meals
* Contributory company pension scheme. (12 months service requirement)
* Company Life Insurance Scheme
* Employee Assistance Programme
* Talbot Collection Friends and Family Rates
* Training and Development Opportunities - we invest in our people
* Being part of a progressive & growing company
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