Aftersales Technical Support ManageroverviewWe are seeking an experiencedTechnical Support & Aftersales Managerwith strong mechanical and troubleshooting capabilities to lead a technical support function within a growing bathroom and building products division.This role is ideal for someone with amechanical or technical qualification, hands-on installation knowledge, and a passion for problem-solving and customer support. You will oversee a small technical team, manage complex technical enquiries, collaborate with engineering and product teams, and ensure customers receive industry-leading service.Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and support a team of technical advisors.Oversee workload distribution, performance reviews, and ongoing staff training.Set and monitor KPIs for response time, resolution quality, and customer satisfaction.Technical Support & Customer ServiceAct as the escalation point for advanced technical and mechanical issues, particularly relating to plumbing, sanitaryware, and bathroom systems.Troubleshoot installation, performance, or product integration issues with customers, installers, and trade partners.Ensure all enquiries (phone, email, digital platforms) are resolved efficiently and professionally.Process & Quality ImprovementDevelop and enhance support procedures, documentation, and troubleshooting resources.Identify recurring product or installation challenges and work with internal quality and product teams to recommend improvements.Review and update installation manuals, FAQs, and technical bulletins.Cross-Functional CollaborationWork closely with sales, logistics, and product teams to ensure smooth communication throughout the customer journey.Provide technical insights during new product launches or updates.Liaise with external suppliers and manufacturers to resolve complex technical cases and support product development.Training & Industry SupportDeliver hands-on product and installation training to customers, installers, and internal teams.Assist with the creation and rollout of training programmes for new products.Reporting & AdministrationMaintain detailed logs of technical cases, resolutions, and feedback through the company CRM.Prepare periodic reports outlining team performance, recurring issues, and recommended improvements.Skills & CompetenciesStrong mechanical and technical problem-solving skills.Knowledge of plumbing systems, sanitaryware, heating, or related mechanical/electrical disciplines.Ability to diagnose, explain, and guide customers through technical challenges.Excellent communication skills with a customer-first attitude.Strong organizational, analytical, and reporting skills.Proficient with CRM systems and standard office software.Qualifications & ExperienceEssentialLevel 7 qualification (or higher) in Mechanical Engineering, Building Services Engineering, or a similar technical discipline.3–5 years' experience in a technical support, plumbing, mechanical services, or field engineering role.Experience in a supervisory, team lead, or management capacity.Strong understanding of bathroom, plumbing, or mechanical installation practices.DesirableKnowledge of plumbing and electrical installation standards/regulations.Experience in aftersales or technical support within building products, mechanical components, or similar technical environments.If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further