Our client a leading Multinational Semiconductor EDA Software provider requires Principal Technical Product Customer IP's Engineer (UCle, PCIe, Ethernet) for role based in Cork City, Ireland.
The role requires the candidate to be onsite 4 days per week. The role will require travel to client sites once or twice per quarter.
Role
This is a critical technical interface between the client and top-tier customers, ensuring high-quality support and engagement throughout the lifecycle of customer programs. The engineer is responsible for managing all technical communications, driving resolution of customer issues, coordinating critical technical reviews, and ensuring successful silicon bring-up and product integration.
Responsibilities
Primary Technical Liaison: Act as the main technical point of contact for customer engineering teams; attend and lead weekly customer calls organized by program management.
Program Integration: Ensure inclusion in all relevant customer communications, technical deep-dives, and milestone reviews; provide status updates and action tracking.
Protocol & Physical Layer: Demonstrate a strong understanding of Physical and Protocol layers for at least one high-speed interface (e.g., UCIe, PCIe, Ethernet, USB, CXL).
State Machines & Standards: Familiarity with PCIe/UCIe LTSSM states and major Ethernet standards; interpret specs, debug link training, and compliance behaviors.
Lab Equipment Proficiency: Demonstrate hands‑on experience with oscilloscopes, BERTs, protocol exercisers, and analyzers.
Debugging & Analysis: Diagnose silicon‑related issues and interpret test results effectively.
Technical Issue Management: Own all support cases filed by the customer across platforms such as SFDC, Sherlock, and Jira.
Prioritization: Evaluate and triage incoming cases, determine severity and urgency, and ensure timely resolution in alignment with agreed service levels.
Escalation Point: Serve as the technical escalation path for complex issues requiring cross‑functional involvement (design, validation, firmware, applications).
Technical Review Coordination: Organize and lead reviews such as SDC/constraint checks, physical integration assessments, pre‑tape out checklist reviews, and bring‑up test plan evaluations.
Customer Engagement: Collaborate closely with the customer program manager to ensure smooth communication and inclusion in all relevant meetings.
Documentation & Reporting: Maintain standardized documentation including kickoff materials, status dashboards, and silicon reports. Track case metrics and provide progress updates.
AI Incorporation: Leverage AI‑powered tools and assistants to enhance productivity, improve decision making, and maintain high‑quality customer deliverables. Apply AI‑powered analytics tools to extract insights, identify patterns, and generate actionable recommendations from complex datasets.
Education
Bachelor’s in computer science or electrical engineering degree
Experience
+ 7 years of relevant experience, or Master’s degree with +5 years of related experience.
Skilled at listening to customer concerns and identifying potential issues early.
Strong commitment to customer satisfaction and timely case resolution.
Broad technical background in relevant IPs (both hard and soft) and product engineering.
Strong communication and organizational abilities.
Experience performing Physical Layer and Protocol Layer validation for at least one high‑speed SERDES technology.
Hands‑on experience with post‑silicon PHY bring‑up, system interoperability, and compliance testing activities.
Proficiency in using protocol analyzers, BERTs, and oscilloscopes.
Familiarity with case management systems such as SFDC and Jira.
Ability to prioritize cases, anticipate escalations, and manage technical reviews effectively.
High‑level understanding of technical issues with the capability to coordinate with subject matter experts.
Proactive in gathering feedback and driving continuous improvement initiatives.
Contact
For further information please contact Mícheál at Software Placements on 00353 1 5254642 or email micheal@softwareplacements.ie
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