Department:RetentionEmployment Type:Full TimeLocation:Dublin 18Compensation:€45,000 - €47,000 / yearDescriptionWe are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at PrepayPower head office. This role is better than ever before, withour new and improved salary and commission structureSuccessful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower.Key ResponsibilitiesHelp customers to reduce their energy costs and ultimately their costsHelp the business to understand why customers are looking to leave so that we can improve our products and services going forwardHandle calls from customers who are looking for a better energy offerManage daily, weekly, and monthly KPIs to maintain performance and customer churnBuild friendly customer relationships in order to minimise customer churnSupport with mentoring and coaching for our junior sales teamAd hoc phone-based activities as requiredA suite of Retention tools available to encourage customers to stay with PrepayPowerSkills, Knowledge And ExpertiseExcellent interpersonal, problem solving and relationship management skillsExperience working within a sales roleAbout This Role:Uncapped commission structureSalary 30,000 base and 15,000 bonus (uncapped)'Pay per sale incentivisation structureIncentivised Mentoring ProgrammeRealistic progression structureBased full-time in our Sandyford Office - Dublin 18, with hybrid working after probationBenefitsCompetitive salary & bonus structurePension Contribution SchemePrepayPower Health Insurance Group Scheme & EAP with Laya HealthcareGreat career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemePrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland's highest-rated energy supplier.