Key Roles and Responsibilities
We are currently seeking a highly skilled Credit Controller to join our team on a permanent basis. The successful candidate will be responsible for managing daily tasks including obtaining outstanding arrear balances from patients, clubs, and other sectors admitted to the hospital.
* Managing daily tasks including obtaining outstanding arrear balances from patients, clubs, and other sectors admitted to the hospital
* Ensuring all self-paying patients complied with the Hospital's payment policy by proactively communicating via calls, emails, and text reminders
* Handling patient claims and general inquiries both prior to and after admission, providing clear explanations of statements of accounts, invoices, and receipts
* Processing monthly refunds accurately and efficiently
* Assisting with daily payments by card transactions over the phone, online payments through the portal, bank transfer EFT
Required Skills and Qualifications
The ideal candidate will possess:
* At least 3 years' experience in credit control
* Computer literacy and proficiency in MS Office and Excel
* High attention to detail is essential
* Excellent critical thinking and decision-making skills
Benefits
Our organization offers a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. This includes:
* Competitive pay for the work employees do - base pay, performance-related pay and premium pay where applicable
* Fully paid maternity and paternity leave for new parents
* Competitive Pension Plan
* Rewards for performance that supports the goals and mission of the organization through our annual recognition program