The ideal IT Support Engineer Level 2 would have experience in cloud and on-premise infrastructure including networking, endpoint management, networking, server administration, Azure, and Office 365, etc. This role requires a service-oriented attitude, with excellent verbal and written English skills and a high focus on the quality of work.Responsibilities:Provide support on a variety of technologies via phone, email, and remote access toolsTake ownership and manage incidents through to resolution. Work with the team on incident classification, resolution, and escalation if appropriateDeliver solutions to agreed Service Level AgreementsLiaise with third-party IT solutions providersManage Active Directory, administer and support Microsoft 365, exchange, etc.Troubleshoot and support computer networking issuesRequirements:2-3 years' experience in an IT support service desk roleAn IT qualification and/or working towards Microsoft, Cisco, CompTIA certifications, or equivalent would be a distinct advantageStrong knowledge of Active Directory with hands-on experience with Azure, Microsoft 365, etcUnderstanding of networking and LAN/WAN technologiesStrong troubleshooting and communication skillsSelf-motivated to work independently with an ability to work in teams and collaborate with 3 rd party suppliers as requiredExcellent customer service skills with the ability to prioritise and manage time effectivelyWillingness to travel, if requiredHours of cover 8:00-16:30, 9:00-17:30 & 9:30-18:00 Monday to FridayHybrid/Remote