Role Title: Administrator Limerick
Role Location: Limerick
Company: Vhi H&W
A part-time and 9 month temporary position(0.5) has arisen within Vhi for an Admin in our Limerick clinic
Benefits:
* Hybrid working opportunities
* Health Insurance
* Company pension
* And many more
Role Purpose
* Provide an excellent level of customer service to patients attending the Clinic.
* Manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc.
* Enter accurate information and maintain computerised patient files.
* Organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies.
* Direct patients to attending doctor or nurse.
* Collect payment and issue receipts for payments received. Avoid bad debts where at all possible.
* Issue invoices for services delivered.
* Perform daily cash reconciliation.
* Deal with all patient queries and/or distribute to other team members where appropriate.
* Internal management of patient results to ensure correct recording, sign-off by doctors and filing.
* Issue necessary correspondence to third party providers, GP's etc.
* Manage complaints received at reception in line with Complaints Procedure.
* Responsible for the smooth running of the Reception area.
* Provide support for medical staff as required.
* Contribute to maintaining a clean & professional reception area and administration office.
* Adhere to patient confidentially at all times in line with our Patient confidentiality policy.
* Play a role in maintaining Accreditation standards.
* Adhere and contribute to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.
* Be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic.
* Other related duties as outlined by the Clinic Manager.
Education & Experience
* Minimum 1 year experience in an administrative role.
* Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
* Previous experience in a healthcare setting would be advantageous but not essential.
Skills and Abilities
* Demonstrated alignment to Vhi values
* Patient/customer focused and demonstrating the related skills
* Excellent communication skills in person, on the phone or in writing
* Excellent interpersonal skills
Vhi is an equal opportunities employer.
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.
Please see our Vhi Careers page and LinkedIn page