Tech Customer Support Agent (Hebrew) - CL13
Position: Technical Customer Support
Languages Required: Hebrew (essential); Arabic is desirable
Location: onsite - Sandyford, D18
Contract: Full-time role 40 hours per week
Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).
For internal applicants, the type of contract will remain unchanged.
* Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.
Duties and Responsibilities
* Develop deep knowledge within a complex product group.
* Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
* Own tasks end-to-end until they are assigned to a specialist.
* Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers' desired outcome.
* Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
* Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
* Facilitate a high-end customer experience related to support for advertising bugs.
* Mentor team members and own product support areas.
Inclusion and Diversity
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Professional Skills
* Excellent oral and written communication skills required.
* Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
* Aptitude to support sophisticated products.
* Ability to overcome a product learning curve.
* Ability to think critically and problem solve.
* Ability to work in teams.
* Bachelor’s Degree
* Minimum of 1 year of experience in Customer Service/Call Centre
* Proficient with using computers
Basic Qualifications
* Language(s) Required: Fluency in English and Hebrew is essential. Proficiency in Arabic is desirable.
* As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
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