**Job Overview**:
We are seeking a highly skilled Polish speaking individual to join our team as a Personal Lines Account Handler. This is an exciting opportunity to leverage your excellent communication skills and experience in sales to drive business growth and deliver exceptional customer service.
Key Responsibilities:
* Handle inbound and outbound sales calls to engage potential clients and convert leads into policies.
* Assess client requirements and recommend suitable insurance products.
* Prepare and present quotes, explaining coverage details and benefits clearly and accurately.
* Follow up on inquiries and quotes promptly to maximise conversion rates.
* Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction.
* Manage lapsed or at-risk policies, working to re-engage clients and recover lost business.
* Deliver exceptional service by understanding client needs and providing professional, empathetic support.
* Handle customer queries, complaints, or escalations efficiently and to a high standard.
* Build long-term relationships with clients by ensuring a positive and trustworthy experience.
* Ensure all sales and retention activities comply with regulatory requirements and internal policies.
* Maintain accurate records of client interactions, quotes, and sales using CRM system.
* Stay up to date with changes in insurance products, pricing, and compliance requirements.
* Work closely with the Regional Sales Manager and team members to achieve shared targets.
Requirements:
* APA qualification desirable
* Fluency in spoken and written Polish necessary
* Previous experience in a similar role advantageous
* Proven ability to achieve sales targets and provide excellent customer service
* Strong interpersonal and communication skills and the ability to build rapport with clients
* Persuasive and confident sales abilities, with a customer-focused approach
* Completion of the appropriate annual CPD requirement and maintaining Minimum Competency Code
* Proficiency with CRM systems and Microsoft Office Suite
Benefits:
* Comprehensive training will be provided to ensure you have the skills and knowledge needed to succeed in this role.
About Us:
Our company values excellence, diversity, and trust in our operations and relationships with clients.