Hotel Operations Manager Opportunity
Job Description:
As a seasoned hospitality professional, you will be responsible for ensuring the smooth and efficient operation of our hotel at night. This includes providing exceptional customer service to guests, maintaining high standards of health and safety, and managing front office duties.
Key Responsibilities:
* Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties.
* Perform front Office duties, including running the night audit report and check-in and checking out guests.
* Manage the team of Night Porters and their nightly tasks.
* Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
Requirements:
We are looking for an individual with 2-3 years in a similar night or reception role, excellent knowledge of the hotel business, previous hospitality experience is essential, good computer skills and knowledge of Opera is Knowledge and experience of using the Brilliant electronic front office system.
Excellent skills in People leadership and development, excellent organisational skills and the ability to oversee & delegate work to others, a warm, friendly and approachable personality when dealing with fellow staff and guests, the ability to work on their initiative, as well as being capable of working as part of a team.
About Us:
We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people.
Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities.
We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Located in the heart of Dublin, a short stroll from the Bord Gis Energy Theatre and Dublin's Docklands, it's a place that has everything from food, culture and entertainment.
Make the most of your stay at our Club Vitae Leisure Centre, with one of the largest swimming pools in Dublin city along with a separate kids pool.