Job Purpose
To work in a fast-paced, customer-focused environment, delivering exceptional service via phone and email.
The role involves proactively managing customer enquiries, generating new sales leads, and supporting existing business relationships across Ireland.
You will also be responsible for a range of administrative and operational tasks to ensure the sales function runs efficiently and professionally, assistance within the warehouse may be required during busy periods
Key Responsibilities:
Duties will include but not limited to the following:
Sales and Business Development
Liaise with customers in a professional and timely manner
Prepare and follow up on quotes and process customer orders
Meet and exceed set sales KPIs and targets
Conduct product research and assist with product identification
Handle customer queries, issues, and complaints, ensuring timely resolutions
Perform sales and market analysis when required
Actively support the growth and development of the Irish markets
Administrative
Maintain accurate and up-to-date LIONS reports and call logs weekly
Handle invoicing processes accurately and efficiently
Scan, photocopy, and file documents as needed
Answer calls and emails, transferring to appropriate departments or team members
Liaise with couriers and freight forwarders to resolve shipping issues and raise claims where necessary
Draft and format relevant documents for internal and external use
Assist with general sales team administration and provide cover for office admin as needed
Ensure all paperwork and numerical records are accurate and complete
Additional
Represent the company at UK, Irish and European trade shows when required
Assist and support the warehouse during busy periods
Participate in training sessions, workshops, and internal meetings
Occasionally travel across Ireland meeting customers and prospects
Assist with special projects and assignments, maintaining full confidentiality
Travel Requirements
Attendance at local and international trade shows
Occasional travel across Ireland
Experience and Skills
Work Experience
Proven experience in a fast-paced, customer-facing sales or support environment
Demonstrated ability to work effectively in a team setting
Experience meeting tight deadlines and managing multiple priorities
Knowledge and Skills
Highly organised, self-motivated, and able to work independently
Excellent communication and interpersonal skills
Strong IT skills including Microsoft Office (Excel, Word, Outlook)
High level of numeracy and literacy
Strong attention to detail and accuracy in administrative tasks
Understanding of international markets, ideally with experience dealing with suppliers across Europe
Sound problem-solving and decision-making abilities
Knowledge of relevant products, industry trends, and market demands
Language Requirements
English (verbal and written)
Desirable Experience
Previous experience in telesales, area sales, or business development roles
Background in agricultural or construction machinery industry or automotive spare parts
What We Offer
Dynamic and supportive team environment
Opportunities for international travel and professional development
Exposure to a diverse client base and expanding markets
Opportunity to be a part of a new an dynamic business
Competitive salary and performance-based incentives
Job Types: Full-time, Permanent
Pay: From €28,****** per year
Benefits:
Company events
Employee assistance program
Sick pay
Work Location: In person