Are you passionate about customer service?
Here at TFG London, customer service is at the heart of what we do
We are looking for a Customer Care Advisor to join us providing 5* service to all of our customers.
This is a full-time, hybrid role, with a mixture of working from home and working in our Customer Care Centre in Hoo, Kent.
You will use your excellent communication and collaboration skills to meet your role targets and the business needs.
This is a 3 month fixed term contract with shifts covering weekdays as well as a few weekend days.
What you'll do
Manage customer queries via channels such as phone, email, social media and live chat in a timely and positive manner.
Consistently deliver service levels in linewith targets andensuring customer service records arekept up to date
Have a flexible approach and a positive attitude to meet business needs
Show flexibility and motivation to reliably fulfil the role on a rota basis and balance shifting priorities.
Who you'll be
Someone who thrives in a fast-paced environment
A team player who is enthusiastic about delivering 5* customer service at all times
Capable in communicating with customers in a positive and efficient manner
Proactive - willing to get involved and help wherever needed
What's in it for you?
It's not all about what you can do for us though, we will give you the tools, the support, and the time to develop your career in the direction you want to go as well as some great benefits which include:
Generous 70% Brand discount across the group
Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays
Financial and Wellbeing support
Enhanced Maternity package
Virtual GP service – unlimited access 24/7
Plus much more
We are actively recruiting for a Customer Care Advisor now so don't wait, hit the apply button and let's talk about your future
About Us
At TFG Brands We Care, We Connect, We Collaborate and We Create.
We have four brands within our portfolio: our iconic fashion brands Phase Eight, Whistles and Hobbs as well as our luxury homewares brand, Inside Story.
We're a company driven by innovation and exceeding our customer expectations.
But none of it's possible without our incredible team.
That's why we foster a friendly and inclusive environment where you can thrive, do your best work, and grow your career alongside us.
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