Job Title: Front Office Manager
We are currently recruiting a seasoned professional to lead our Front Office team in a 5-star hotel in Galway. Your role will be multifaceted, encompassing the day-to-day operations of the Front Office, ensuring they align with Department and Hotel standards.
Your Key Responsibilities:
* Provide exceptional service to guests at all times, addressing queries and complaints in a timely and professional manner.
* Carry out duties in accordance with statutory, health and safety requirements, promoting a safe working environment.
* Assist with Front Desk activities, guest queries, check-ins, and check-outs.
* Deal with all payments, ensuring accuracy and balance.
* Support the induction, training, and supervision of Team Members.
* Monitor weekly customer feedback and respond appropriately.
* Review Customer Service feedback targets and implement corrective action if required.
* Maintain high guest satisfaction standards among the Reception Team.
* Control costs associated with the Department, including payroll.
* Motivate Team Members towards achieving Sales targets for the Front Office.
* Liaise with the Revenue and Reservations Manager to maximize Front Office sales.
* Ensure brand loyalty targets are achieved in conjunction with the Guest Relations Manager.
About You:
To succeed in this role, you will have:
* A minimum of 2/3 years' experience in Front Office Management in a leading 4/5-star hotel.
* Excellent interpersonal skills, with the ability to build strong relationships with colleagues and guests.
* An appropriate 3rd-level qualification in Hospitality/Hospitality Management or a relevant discipline.
* Extensive experience managing operating systems, such as Hotsoft PMS.
* Familiarity with MS Office packages, including Outlook, Word, Excel, etc.
* The ability to work flexibly, supporting the management Team as needed.
Why Join Us?
Become the voice of a 5-star icon on Ireland's west coast, collaborating with a passionate team that values innovation, creativity, and excellence.
Shape luxury guest experiences that resonate globally, working in one of the most inspiring hotel environments in the country – where heritage meets modern luxury.
What We Offer:
* Competitive Salary
* Meals while on duty in our employee restaurant
* Complimentary provision of uniforms
* Excellent Employee discounts
* Health & Wellness Benefit
* Employee Recognition Awards
* Career Progression
* Recommend a Friend scheme
* Travel and Bike to Work Tax saving Scheme
Requirements:
* Current legal status to live and work in Ireland without restrictions.