Hotel Manager
Ambitious and results-driven Hotel Manager sought to lead a dynamic team in delivering exceptional guest experiences.
Key Responsibilities:
* Lead and motivate staff to achieve sales targets and maintain high service standards
* Develop and implement effective communication strategies with staff and customers
* Manage multiple tasks and responsibilities simultaneously, prioritizing deadlines and resources
* IDentify and resolve issues promptly and effectively, ensuring minimal disruption to operations
* Provide excellent customer service, ensuring guest satisfaction and loyalty
* Manage budgets, sales, and costs, maintaining financial control and reporting
* Recruit, hire, and train high-performing staff, developing their skills and knowledge
* Address and resolve employee conflicts and customer issues, promoting a positive work environment
* Maintain knowledge of food safety regulations and ensure adherence to hygiene standards
Essential Skills:
* Leadership and Motivation: Inspire and motivate staff to achieve goals and maintain high standards
* Communication: Clearly convey information, instructions, and feedback to staff and customers
* Organization and Multitasking: Effectively manage multiple tasks and responsibilities simultaneously
* Problem-solving: Identify and resolve issues promptly and effectively
* Customer Service: Provide excellent service and ensure customer satisfaction
* Financial Acumen: Understand and manage budgets, sales, and costs
* Hiring and Training: Effectively recruit, hire, and train staff
* Conflict Resolution: Address and resolve employee conflicts and customer issues
* Knowledge of Food Safety and Hygiene: Ensure adherence to food safety regulations and maintain a clean environment
Skills:
* Leadership
* Motivation
* Communication
* Organization
* Problem-solving
* Customer Service
* Financial Management
* Hiring
* Training
* Conflict Resolution
* Food Safety and Hygiene
* Hospitality
* Restaurant Management
* Food Service