As Technical Services Manager, you will take ownership of the technical services function, ensuring top-tier support to internal teams and external clients. You will be instrumental in driving continuous improvement, maintaining quality accreditations, and overseeing the development and performance of a highly skilled team. Key Responsibilities: Provide expert technical support and leadership across internal departments and client-facing teams Manage and develop a high-performing Technical Services Team, driving best practice and continuous improvement Oversee departmental KPIs and ensure the delivery of exceptional service levels Maintain and support ISO accreditations including ISO17025, ISO17034, ISO45001, and ISO9001 Investigate technical customer complaints, carry out root cause analysis, and implement solutions Collaborate with Sales, NPI, and Product Development teams to ensure customer-focused innovation Represent the technical function during audits and strategic reviews Support or lead high-impact technical projects in collaboration with the Senior Leadership Team Candidate Profile: Degree in Chemistry (PhD highly desirable) Proven track record in leading technical or quality-focused teams Strong background in scientific or laboratory environments with extensive customer interaction Hands-on knowledge of ISO standards - especially ISO9001, ISO17025, and ISO17034 Deep understanding of metrology and quality control methodologies Strategic thinker with excellent problem-solving, communication, and leadership skills What's on Offer: A permanent leadership role within a forward-thinking, science-driven organisation Competitive salary and benefits package Opportunity to work on impactful projects with industry-leading clients A supportive and collaborative working environment with career progression opportunities Skills: metrology chemistry laboratory manager Benefits: Excellent