About us At Fenergo, we're not just building software - we're transforming how the world's leading financial institutions fight financial crime.
Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.
We're more than a global leader in AI-powered client lifecycle management - we're reimagining how financial institutions tackle compliance.
From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity.
Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don't stop there.
At Fenergo, we believe in a world where financial institutions aren't just compliant - they're confident.
Where technology doesn't just meet regulations - it stays ahead of them.
Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief.
We're tackling some of the toughest challenges in financial technology.
From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future - together.
What does this role entail?
Our Global People Places team is committed to partnering with the business to deliver an exceptional people experience across the organisation.
We work collaboratively to create an environment where our people feel supported, valued, and empowered to thrive.
This role will suit an individual who enjoys a diverse range of responsibilities and brings a hands-on, solutions-oriented approach.
The ideal candidate will be driven, resilient, and motivated to succeed in a fast-paced environment, with the ability to build trust and confidence with key stakeholders.
As our organisation continues to grow and evolve, a flexible and adaptable mindset is essential, along with the ability to work autonomously and proactively while contributing meaningfully to the Global People team.
This role will support our global teams and report into the People Operations Manager.
Your Responsibilities Manage and resolve HR related queries via Zendesk and provide high quality day-to-day HR administration support.
Monitor adherence to employment legislation.
Draft and update employment contracts and HR documents, including employment verification, salary certificates, and other relevant documents.
Act as a point of contact for internal customer/employees seeking guidance on company HR policies and procedures.
Ensure adherence to SLAs and People Operations performance metrics.
Maintain accurate employee records in the HRIS, including hiring, onboarding, and ongoing employee data management.
Contribute to process optimisation and support HR projects as processes and transactions transition into People Operations.
Coordinate purchase orders and invoices for the HR department to ensure accurate and timely vendor payments.
Review HR metrics and performance indicators and take appropriate action where required.
Undertake other tasks as assigned, depending on business needs and project requirements.
Requirements Minimum 1-2 years' in HR or administrative roles.
Experience working with HRIS platforms (Rippling and Workday).
Experience using ticketing systems (Zendesk, Services Now).
Excellent written and verbal communication skills, demonstrating strong grammar and clear, accurate communication.
Solid understanding of the full employee lifecycle, from hire to offboarding.
Ability to build effective working relationships across all levels of the organisation, including senior leadership and external stakeholders.
Benefits Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client's needs.
Collaboration: Working together to achieve our best Outcomes: Drive Success in every engagement Respect: A collective feeling of inclusion and belonging Excellence: Continuously raising the bar What's in it for you?
(Ireland)
Healthcare cover through the VHI Company pension contribution Life assurance/ Income protection 23 days annual leave 3 company closure days Annual bonus opportunity Work From Home set-up allowance Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more Buddy system for all new starters Collaborative working environment Extensive training programs, classroom and online, through 'Fenergo University' Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies Defined training and role tracking to allow you see and assess your own career development and progress.
Active sports and social club State of the art offices in the heart of Dublin's Docklands with great facilities, canteen and games area Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer.
We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential.
We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.
Our hiring decisions are based solely on qualifications, merit, and business needs.
We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success.
We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement.
We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.