Job Title: Transitional Operations Lead
About the Role:
This is a key operational position that requires a highly experienced professional to provide short-term support for the day-to-day coordination of domestic abuse services during a period of leadership transition. The successful candidate will be responsible for ensuring continuity, stability, and adherence to organisational policies and procedures.
Key Responsibilities:
Operational Oversight: Oversee daily operations of refuge and outreach services, ensuring effective service delivery, staff coordination, and issue resolution.
Staff Management & Supervision: Provide leadership in the absence of service leads, support staff performance, monitor rosters and attendance, and maintain accountability.
Policy, Procedure & Compliance: Ensure consistent application of policies and procedures, conduct internal audits, and escalate safeguarding or quality concerns.
Administration, Reporting & Compliance: Manage databases, ensure accurate data entry, prepare reports, support audits, and assist with fundraising and financial admin tasks.
Liaison with Leadership: Work closely with the CEO on operational decisions, quality standards, and weekly reporting.
Team Coordination: Facilitate effective inter-team communication, meetings, and implementation of service programming in the absence of key coordinators.
Person Specification:
To be considered for this role, you should have at least 5 years' experience in operations or service management in social care, housing, healthcare, or similar sectors. You should also possess proven team management and accountability-building skills, be highly organised with strong attention to detail and task completion, and be capable of working independently while effectively reporting to leadership.
You should also have experience in policy and procedure implementation, strong communication, people management, and conflict resolution abilities, and be calm, flexible, and solution-focused in high-pressure settings. A full clean driver's licence and access to transport are also required.
Desirable Skills:
Experience in women's services, crisis accommodation, or charitable organisations.
Knowledge of compliance in the Irish not-for-profit sector.
Project management experience.
What We Offer:
We offer a temporary full-time position with a competitive salary and benefits package.