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Customer service leadership position

Dublin
beBeeLeadership
Service
Posted: 6 December
Offer description

Lead Team Member Opportunity

Deputy Manager Role

Excel Recruitment is delighted to be working in partnership with a leading Irish bookmaker to recruit passionate and ambitious Team Leaders to join their Dublin locations. This is an exciting opportunity for someone looking to grow their leadership career in a fast-paced, customer-first environment – where no two days are the same, and the energy is contagious.

As Team Leader, you'll play a key supporting role in the day-to-day running of the shop. You'll work closely with the Store Manager to lead a high-performing team, deliver excellent customer service, and drive business results. You'll also be ready to step up and take charge whenever needed.

This role is ideal for a natural leader who's ready to take the next step in their retail career.

Key Responsibilities:

* Supporting the Store Manager with overall shop operations
* Leading the team by example, ensuring top-tier customer engagement
* Helping to drive performance and hit KPIs through smart in-shop activity
* Coaching and mentoring team members to unlock their full potential
* Ensuring compliance with health & safety and company policies
* Taking responsibility for opening/closing, security, and cash handling when in charge

Requirements:

* Previous management / supervisory experience in retail, hospitality, or a customer-facing leadership role
* A team player who's confident stepping into a leadership position
* Strong communication skills and a passion for customer service
* Good commercial awareness and attention to detail
* A proactive attitude and a desire to learn and grow

What's in It for You?

* An excellent hourly rate depending on experience and store band
* A buzzing team environment where fun and performance go hand in hand
* Annual pay review
* Bonus
* Life assurance
* EAP
* Pension scheme
* Maternity/paternity leave

Ready to bring your energy, ideas, and leadership to this exciting role? Apply now through Excel Recruitment and take the next step in your retail career.

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