Role
- IT Manager (Hands-on)
Company type
- Small Irish Managed Service Provider located in Dublin, provide Microsoft IT, Infrastructure & Security services to SME businesses.
Location
- 3 days onsite in Dublin, 2 days onsite in Athlone
Reports into
- Managing Director
Team Size
- Locally a team of 6 with an offshore Helpdesk/Service Desk team of 10 people
Role overview
We are seeking an experienced IT Manager to act as an embedded technology leader for our clients.
The successful candidate will serve as the client's outsourced IT Manager, providing strategic guidance, overseeing day-to-day technology operations and acting as the primary point of contact for all IT-related matters.
The role combines leadership, technical oversight and relationship management while working closely with internal delivery teams and client stakeholders.
Key Responsibilities
Client Leadership
Act as the dedicated IT Manager for assigned client accounts
Build strong relationships with client leadership teams and department managers
Attend client management and operational meetings
Understand business objectives and align technology accordingly
Provide trusted technology advice and recommendations
IT Strategy & Planning
Develop client technology roadmaps
Recommend infrastructure improvements and digital transformation initiatives
Identify risks and opportunities
Prepare IT budgets and forecasting
Support business continuity and disaster recovery planning
Service Delivery Oversight
Coordinate support teams and technical resources both on site and remote resources
Monitor SLAs and service performance
Escalate and manage critical incidents
Review ticket trends and recurring issues
Ensure proactive maintenance activities are completed
Infrastructure & Cloud Management
Oversee:
Microsoft 365 environments
Azure infrastructure
Entra ID
Endpoint management
Networks and firewalls
Backup platforms
Cloud services
Coordinate migrations and infrastructure projects
Security & Compliance
Maintain cybersecurity best practices
Support compliance initiatives including:
ISO *****
GDPR
Lead security reviews and risk assessments
Coordinate incident response activities
Team & Vendor Management
Coordinate internal and outsourced technical teams
Manage third-party suppliers and vendors
Review supplier performance and contracts
Support offshore and remote technical resources where required
Essential Experience
Technical Experience
7+ years of IT experience
Previous management or team leadership experience
Strong knowledge of:
Microsoft 365
Azure
Intune
Entra ID
Networking
Cybersecurity
Backup and disaster recovery
Client Management Experience
Experience managing client relationships
Strong stakeholder management skills
Comfortable presenting to senior management teams
Experience managing multiple priorities and projects
Soft Skills
Excellent communication skills
Commercial awareness
Problem-solving mindset
Ability to work independently
Strong organisational skills
Desirable Qualifications
Microsoft certifications
ITIL certification
ISO ***** knowledge
Security certifications
Project management certification
If this sounds like you, then feel free to apply for immediate consideration.
Note - given that there is a requirement to split time between Athlone and Dublin, candidate will need to be comfortable traveling between both locations.
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role.
When we receive your application for this role, we will contact you to advise you of our process for other similar positions.
Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: /.
Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.
We look forward to working with you.
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