LOCATION: Heathrow Airport
SHIFT PATTERN: 4 on 2 off, 40 hours per week
PAY RATE: £***** PER HOUR
ROLE OVERVIEW AND PURPOSE
You will utilise live feed systems, planning for disruption, monitoring changing airline schedules whilst being responsible for coordinating and monitoring the safe deployment of employees, vehicles and equipment for the Assistance program at Heathrow Airport, ensuring customer requirements are made in accordance with contractual and service level agreements You will be the central point of communication for our airport partners, handling agents, airlines and our own staff.
The ability to multi-task is key!
KEY RESPONSIBILITIES
Using the computerised systems available you will constantly monitor the movement of customer aircraft and consider the requirements of every customer against the operational needs or limitations and assign the appropriate resource with the necessary skills and equipment to achieve the task within the required timeframe and to specification.
You will ensure work is assigned in a fair and consistent manner
You must be confident in raising operational issues with the Senior Management team on duty, and colleagues in other supervisory positions that are customer facing
You must ensure you are up to date with operational changes after periods away from work and remain current for airside pass requirements
Brief staff on operational issues when required
Be available to attend training days.
To ensure the health and safety standards are always adhered to
To ensure standards of personal grooming, timekeeping, absence, attitude and behaviour are of a high standard.
HEALTH AND SAFETY RESPONSIBILITIES
Ensure work is carried out in accordance with site/department procedures and training provided.
Comply with the WJ Health and Safety Policy, procedures and protocols at all time
Ensure you have received the required training prior to commencing works
Ensure that you are working in accordance with the safe system of works, as briefed by your Line Manager
Ensure that you are fit for work prior to reporting for duty each day
Report any health and safety concerns to your line manager
Once Personal Protective Equipment (PPE) has been issued ensure that you always keep it serviceable and report any defects to your line manager
Always ensure while at work you are wearing the correct PPE
If you are operating machinery/plant/vehicles you must operate safely in accordance with the instruction and training provided
Always set a good example.
OTHER DUTIES AND RESPONSIBILITIES
To be aware of policy and procedures owned and changed from time to time by Wilson James Limited.
To be aware of policy and procedures owned and changed from time to time by the Client.
To positively participate in the Staff Welfare & Development Programme.
Carry out any other reasonable request as required by the Client, Line Manager or Supervisor.
Please note that during quiet times (low volume months or quiet periods) you will be expected to help on the Customer Care Contract assisting/helping passengers in wheelchairs.
REQUIRED SKILLS AND EXPERIENCE
Previous Airline &/or Airport experience is preferable although allocation experience gained within another high-pressure environment would also be beneficial, such as the emergency services.
You must be fluent in English language, both verbally and written to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties.
Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role.
Excellent communication skills with an empathic nature.
Demonstrate excellent customer service.
Intermediate IT Skills, with the ability to work from multiple live feed screens.
Demonstrate the ability to think and act quickly in emergencies or under pressure.
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Maintain a high standard of personal presentation.
Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance to ensure effectiveness and availability of departmental resources.
Able to demonstrate an ability to work as part of a team.
Able to deal calmly and confidently with all demands from the public in a high-pressure environment.
An understanding of the principles of equality and diversity in relation to other members of the teams needs.
QUALIFICATIONS
Educated to degree level (Desirable)
BENEFITS
We're proud to offer a great range of benefits including:
24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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